Funding

Update: Student Loan Genius Raises New Funding in Round Led by Vestigo Ventures

Update: Student Loan Genius Raises New Funding in Round Led by Vestigo Ventures
By David Penn Posted on
Categories: Funding, Student Loan Genius

Update: 5/17: Student Loan Genius announced today that it has raised $3.5 million in seed funding. The round was led by Vestigo Ventures and featured participation from CMFG Ventures, Prudential Financial, and Rubicon Venture Capital.

“This new funding validates Student Loan Genius’ mission and efforts to enable companies to retain their top talent in an increasingly competitive workforce through unique benefits, like student loan payments, that meet their employee’s needs,” Student Loan Genius CEO Matt Beecher said. The company plans to use the investment to support commercialization of their offering and add technology, sales, and marketing talent to their team.

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Xconomy is reporting that Austin, Texas-based Student Loan Genius has raised $4.7 million in funding. The news was seconded by Austin Business Journal, which added that 11 investors have participated in the round. Both reports – as well as a third from AmericanInno, are based at least in part on a SEC Form D filing, which suggests that the $4.7 million was part of a larger $5.8 million fundraising initiative. As reported, the new capital more than doubles Student Loan Genius’ total equity funding to more than $7 million.

Student Loan Genius helps young workers retire their student debts faster through a combination of education, debt, analysis, and the assistance of employers. The company helps students search for and identify student loan repayment programs that work best for them (i.e., programs that offer better terms based on higher credit scores, programs that offer discounts for military veterans). Student Loan Genius also enables student loan borrowers to see the difference among repayment options.

The company’s signature feature, demonstrated at FinovateSpring 2016, is Genius Save, which enables employers to attach a student loan benefit to their 401(k) contribution. The goal is to relieve the strain of student loan repayments on the budgets of young workers who are just beginning to save for retirement.

“Like the 401(k), a student loan benefit invests back into employees,” Student Loan Genius’ Content Manager Bobby Hilliard wrote on the company’s blog last month. “While benefits like pet insurance or chef-catered lunches are appealing, a student loan repayment benefit impacts lives immediately. Plus, it’s a great tool for retention.” Hilliard noted that employers offering a student loan contribution to their workers of “even $50 a month” can make a significant impact on their employees’ ability to retire their student debt quicker and begin saving for a home and investing for retirement that much sooner.

Founded in 2013, the company partnered with New York Life last fall, helping the firm launch its student loan repayment program. Last summer, Student Loan Genius joined the inaugural U.S. cohort of BBVA’s program for social entrepreneurs. Prudential Financial, John Hancock, Socratic Ventures, Village Capital, Kapor Capital, and Capital Factory are among the company’s investors.  Twenty-five year fintech and venture capital veteran Matt Beecher was appointed CEO of the company in August 2017.

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BlueVine Receives $200 Million Line of Credit from Credit Suisse

BlueVine Receives $200 Million Line of Credit from Credit Suisse
By Julie Muhn (@julieschicktanz) Posted on
Categories: BlueVine, Funding

Alternative lending platform BlueVine fortified its backing today with a $200 million line of credit from Credit Suisse. This boosts the company’s total combined debt and equity funding to $518 million.

Today’s round is an asset-backed revolving credit facility that will allow BlueVine to offer higher lines of credit to more small businesses at a larger scale. In fact, the California-based company has increased its business line of credit from $200,000 to $250,000. This comes after BlueVine doubled its invoice factoring credit limit to $5 million earlier this year.

BlueVine CFO Ana Sirbu said that this type of debt funding is critical for the company to increase its scale. “This financing will support our next phase of growth,” she said. “We continue to build a business for the long-term by offering the best working capital financing solutions to business owners.

Founded in 2013, BlueVine is best known for Invoice Factoring, in which it issues cash to small businesses who sell their unpaid invoices at a discount, then receive up to $5 million in working capital in a matter of days to help manage operations. The company expects its total funded volume to exceed $1 billion this year.

BlueVine demoed its small business working capital solution at FinovateFall 2014. Earlier this spring, the company partnered with cross-border payments company Veem to save businesses on international payments. BlueVine’s other investors include Lightspeed Venture Partners, 83NORTH, Correlation Ventures, Citi Ventures, Menlo Ventures, and Rakuten Fintech Fund. Eyal Lifshitz is CEO.

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New Investment Helps Power Canadian Expansion for Financial Data Platform Quovo

New Investment Helps Power Canadian Expansion for Financial Data Platform Quovo
By David Penn Posted on
Categories: Funding, Quovo

Quovo will enter the Canadian market thanks in part to an investment from Portag3 Ventures. The new investment takes the data platform provider’s total funding to $20 million.

Quovo CEO and co-founder Lowell Putnam said Canada was a source of “immense growth potential” for the company given the country’s “thriving fintech ecosystem and financial institutions hungry to adopt innovative technologies.” Putnam also highlighted a strategic element in Quovo’s relationship with Portag3 Ventures. “The decision to raise funding from Portag3 was about much more than capital,” he said. “Portag3 is well connected in the Canadian financial services industry and is helping us to hit the ground running as we work to establish ourselves in the market.”

Portag3 Ventures is a Canadian-based venture capital firm sponsored by Power Financial Corporation, IGM Financial Inc., and Great West-Lifeco Inc.

As part of the expansion, Quovo announced plans to partner with Canadian fintechs and incumbent financial services companies. The company’s Director of Quovo in Canada, Brad Joudrie, pointed out that the company had already added to its Canadian institutional coverage, and included Canadian financial account types into its data model. “We’re fully committed to building a sustainable business to support the country’s growing financial services sector,” Joudrie said. “The investment from Portag3 will enable us to build out a regional team, deliver on Canadian consumer requirements, and fuel innovation in Canadian financial services.”

The investment and expansion news comes on the heels of Quovo’s launch of two new data solutions to streamline ACH transactions and payment management. ACH Verification uses instant account verification or Quovo’s Autoverified Microdeposits to authenticate key account and account owner details and ensure frictionless ACH transactions. Payment Management enables monitoring of customer accounts to accurately determine the best time to debit accounts for steady payment flow and lower NSF fees.

“Our movement into payments demonstrates the utility of Quovo’s technology across a breadth of industries, and we’re excited to deliver solutions to some of the major obstacles faced by payment originators,” Putnam said. Both solutions were developed using Quovo’s Income + Expense and Balance Estimator products, introduced last month.

Quovo’s technology offers companies connectivity and insights for millions of consumer financial accounts across more than 14,000 different institutions. Founded in 2010 and headquartered in New York City, Quovo partnered with SoFi to present How Quovo & SoFi Perfected Bank Authentication at our developers conference, FinDEVr New York 2017. The previous year, the company teamed up with Betterment at FinDEVr New York 2016 to demonstrate the integration of Quovo’s account aggregation services with Betterment’s investment platform.

Last month, Quovo introduced a pair of solutions geared to enhancing critical processes in the lending value chain for loan originators and servicers. Back in December, the company launched Quovo PFM, a suite of embeddable personal finance management modules for FIs that complements the fintech’s account aggregation offering.

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Revolut Raises $250 Million in New Funding; Earns Unicorn Valuation of $1.7 Billion

Revolut Raises $250 Million in New Funding; Earns Unicorn Valuation of $1.7 Billion
By David Penn Posted on
Categories: Funding, Revolut

Revolut is fintech’s latest unicorn. An investment round of $250 million led by DST Global has boosted the company’s valuation to $1.7 billion and made Revolut the first U.K. digital bank to gain the lofty status among fintech’s most richly-financed startups.

“Three years ago, Revolut was nothing more than a few coders with a crazy ambition to disrupt financial services forever,” Revolut’s Chief Blogging Officer Rob Braileanu wrote. “In the beginning, our vision was laughed at and we were told that the big banks were too powerful.”

“Fast forward to today.”

Revolut said the Series C investment will be used to drive international expansion and to add talent. The company plans to be live in the U.S., China, Singapore, Hong Kong, and Australia by the end of 2018, with a goal of 100 million customers around the world within five years. Revolut also expects major increases in its workforce, more than doubling headcount from 350 to 800 employees.

“Revolut is developing and delivering technology that reduces the complexity and cost of financial services for consumers and small businesses,” DST Global’s Tom Stafford said. “We are delighted to support Nik and the Revolut team as they continue to innovate, roll out new services, and expand geographically.”

Nikolay Stronosky, Revolut CEO, added, “Our focus, since we launched, has been to do everything completely opposite to traditional banks. We build world-class tech that puts people back in control of their finances, we speak to our customers like humans and we’re never afraid to challenge old thinking in order to innovate.”

In a blog post discussing the news, Revolut shared an advance look at some of the new features the company has in store. Revolut Crypto will gain two new currencies: Ripple (XRP) and Bitcoin Cash (BCH) alongside current listings Bitcoin (BTC), Litecoin (LTC), and Ether (ETH). Revolut Platinum will provider cardholders with a bespoke contactless stainless steel metal card coated in a “custom shade of metallic black paint for a truly unique look,” and Revolut Wealth, an expansion of Revolut’s services that will allow the platform’s users to invest their funds in stocks, index, ETFs, and other financial instruments.

And while Revolut’s fundraising news is hard to beat, the company has been making fintech headlines all year. Earlier this month, Revolut launched a new solution called Vaults that helps users save more by rounding up their transactions to the nearest whole number and setting aside the difference. Also in April, the company unveiled an update to its business accounts to expand their cross-currency transfer functionality. Revolut introduced both its new disposable virtual cards for online payments and its Euro Direct Debits in March, and began the year with a new insurtech offering, providing travel insurance for its users.

Headquartered in London, Revolut demonstrated its Personal Money Cloud at FinovateEurope 2015.  Storonsky discussed Revolut’s plans for expansion in APAC with TechWireAsia last month and more recently talked about the company’s planned entry to the Romanian market with Business Review.

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Deserve Raises $50 Million in Debt Financing

Deserve Raises $50 Million in Debt Financing
By David Penn Posted on
Categories: Deserve, Funding

 

In rebranding his company from SelfScore to Deserve, CEO Kalpesh Kapadia explained “we believe that access is everything and everyone deserves a chance to build a positive credit history. So we are making our products available to all students, U.S., and international, and to all those who seek to build and/or maintain a good credit history.”

And now Deserve is $50 million closer to serving this broader population of potential customers. The Accel-backed fintech has just secured a $50 million debt facility from Keystone National Group to drive growth in account receivables and help “jumpstart” first-time credit owners’ financial journeys.

“Since launching the Deserve brand in October of 2017 and addressing the needs of young people who are new to credit, we’ve seen a huge response from young adults and college students across the nation,” Kapadia said. He added that the new credit facility from Keystone National Group will help his company “bring deserving consumers to the credit system who are often overlooked by the traditional approach and allow them to pave their path of financial independence.”

Making their Finovate debut as SelfScore at FinovateFall 2014, the consumer analytics company leverages machine learning and alternative data to offer a solution that the company says provides a better measure of creditworthiness than FICO scores. As Deserve, the company’s “credit scoring as a service” platform uses online profiles, phone and sensor data, psychometric questions and what the company calls “360 degree feedback” from the user’s network to give users insights and contextual information to businesses.

Deserve uses this technology in part to help millennials and Generation Z consumers establish and build credit, and earn rewards. Deserve offers consumers three Mastercard-branded credit card options:

  • Deserve Edu: Geared toward college students, Deserve Edu provides 1% cash back, a $5,000 credit limit, a 20.24% variable APR, and no annual fee.
  • Deserve Pro:  Designed for applicants with established credit histories, Deserve Pro offers 3% cash back on travel and entertainment, 2% cash back on restaurants, and 1% cash back on purchases. Deserve Pro Mastercard also provides a credit limit up to $10,000 and a variable APR as low as 17.49%. The card is available to L1 and H1B visa holders, and has no annual fee.
  • Deserve Classic: Designed for applicants looking to build credit, Deserve Classic has a credit limit of $1,500, a variable APR of 24.99%, and a $39 annual fee.

The debt financing announcement from Deserve is the latest big headline from the company since it rebranded as Deserve last fall and announced $12 million in new funding. With total equity financing of $27 million, the company includes Aspect Ventures, Pelion Ventures, Mission Holdings, Alumni Venture Group, GDP Venture, and Accel among its investors. Headquartered in Menlo Park, California, Deserve was founded as SelfScore in 2013.

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SecuredTouch Receives $8 Million Strategic Investment from Arvato Financial Solutions

SecuredTouch Receives $8 Million Strategic Investment from Arvato Financial Solutions
By Julie Muhn (@julieschicktanz) Posted on
Categories: Funding, SecuredTouch

Israeli behavioral biometrics startup SecuredTouch gained backing from Arvato Financial Solutions this week. The $8 million investment was strategic, and brings the company’s total funding to $11.5 million.

Robert Holm, Senior Vice President of Fraud Management at Arvato said, “Investing in SecuredTouch allows us to partner with a global leader in behavioral biometrics for mobile devices, and to reinforce our online security and fraud prevention services in the best possible manner.” The firm’s President of Risk Management Frank Schlein said that protection against cybercrime is “essential,” and added, “I am really pleased that our involvement with SecuredTouch will enable us to enhance and expand this platform further.”

On the strategic side, SecuredTouch will benefit from Aravato’s established relationships with international players across various industries. Yair Finzi, CEO and founder of SecuredTouch, said, “We see a clear synergy between the offerings and strategies of Arvato Financial Solutions and SecuredTouch. We have created a partnership that will enable SecuredTouch to expand its international presence and enhance its positioning in the areas of fraud and authentication. Arvato Financial Solutions with its international expertise in risk and fraud management is an ideal investor and partner for this purpose.”

SecuredTouch was founded in 2015 and specializes in behavioral biometrics for mobile transactions. As Finzi explained, the company ensures that “legitimate transactions are recognized quickly as such and can be conducted smoothly. The aim is to ensure a secure, fast, and convenient customer experience in mobile transactions, on a sustained basis.” The company maintains a foothold in the security space by leveraging more than 100 parameters to continuously authenticate users in a session without friction. SecuredTouch’s technology is able to differentiate between human and non-human behavior to catch and block would-be fraudsters.

SecuredTouch demoed U-nique, a behavioral biometrics technology that leverages machine learning, at FinovateEurope last month in London. The company also offers U-manobot, malware detection technology; and Continew-ID, a device takeover prevention technology. SecuredTouch’s other investors include Rafael Development Corporation, Eshbol Ventures, and Wellborn Ventures.

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Meniga Receives $3.7 Million to Fuel International Rollout

Meniga Receives $3.7 Million to Fuel International Rollout
By Julie Muhn (@julieschicktanz) Posted on
Categories: Funding, Meniga

Digital banking and marketing startup Meniga announced it received a $3.7 million (€3 million) investment from Nordic bank Swedbank. This brings the company’s total funding to $27.1 million since it was founded in 2009.

Swedbank’s investment comes after the bank agreed to launch Meniga’s digital banking solutions for its customers in Sweden and in the Baltic countries. Swedbank has more than 7 million retail customers and 625,000 corporate customers. The bank has 218 branches in Sweden and 133 branches across Baltic countries.

Lotta Lovén, head of digital banking at Swedbank, said that the banks’ customers not only prefer a digital experience, but also want relevant offers and services to make life easier. “We see Meniga as an innovation partner to give our customers a digital experience that includes a better overview and insights of all their finances both from Swedbank and external parties. We are very pleased with the agreed partnership,”Lovén added.

Headquartered in London and with offices also in Reykjavik, Stockholm, and Warsaw, Meniga offers white-label digital banking solutions for 50 million digital banking users in 23 countries for banks such as Santander, Intesa, ING Direct, Commerzbank and mBank. At FinovateEurope earlier this year, the company won Best of Show for Richest Transactions, a solution that helps banks leverage data associated with transactions.

This month, the company’s CEO Georg Ludviksson was selected as one of top 200 Fintech leaders in Europe. In February, the company announced a partnership with France’s second largest banking group, BPCE.

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Qapital’s Latest $30 Million to Fuel New Roboadvisory Tools

Qapital’s Latest $30 Million to Fuel New Roboadvisory Tools
By Julie Muhn (@julieschicktanz) Posted on
Categories: Funding, Qapital

Almost one year after closing a $12 million round of funding, personal finance and mobile banking app Qapital has landed another $30 million, bringing its total funding to $47.3 million.

The investment comes from Swedbank Robur, Norron, SEB Stiftelsen, Athanase, and Northzone. The Stockholm, Sweden-based company will use the funds to build out new roboadvisory capabilities in the form of Qapital Invest, which it plans to launch later this year.

Qapital’s roboadvisory tools will target millennials with a set-it-and-forget-it algorithmic approach that diversifies users’ portfolios based on timing and risk. Users will be able to invest leveraging the company’s customizable savings rules. Notably, Qapital isn’t positioning the investment tool as a way to save for retirement, but rather as another tool to help users speed up savings for mid-term goals, such as a vacation. The company will charge $1 per month for the first $5,000 managed, and 0.25% per year for balances exceeding that amount. This rate is competitive with both Wealthfront and Betterment, which charge a 0.25% annual advisory fee.

Qapital differentiates itself in the PFM space with its If This, Then That (IFTT) savings tool that leverages behavioral economics to get users to save when certain actions are triggered. For example, users can have Qapital set a small amount of money aside each time they visit the gym, every time it rains, or each time Trump tweets. These customizable rules are set up to help users reward themselves for good behavior, deter bad habits, and some are just intended to be ridiculous. Overall, Qapital’s tools have helped users save $500 million.

Qapital CEO and founder George Friedman debuted the app at FinovateSpring 2014 and the company launched in the U.S. in 2015. Qapital now counts 420,000 users of its creative savings tools, a Visa debit card, echecks, and a design-forward banking app. The company doesn’t charge any fees for the above features, and all accounts are FDIC-insured.

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BillShark Lands Funding and Advisory Backing from Mark Cuban

BillShark Lands Funding and Advisory Backing from Mark Cuban
By Julie Muhn (@julieschicktanz) Posted on
Categories: BILLSHARK, Funding

Bill reduction service BillShark received some serious street cred this week. The Massachusetts-based company announced that it has joined forces with another shark– Mark Cuban of Shark Tank fame– who is now advising and backing the company. The financial terms of the agreement were undisclosed, adding to the company’s previous $1.6 million raised.

Under Cuban’s advisory, Billshark and its API will be more visible. Cuban will offer increased brand recognition in places where consumers typically pay their bills.

“We were fortunate to meet Mark and he loved our practical service as well as the potential for our platform,” said Steve McKean, CEO of Billshark. “Monthly subscription bills creep-up over time, seemingly without reason, and Americans overpay for these services by about $50 billion per year. Mark provides unmatched expertise in partnerships, product development and marketing.”

Founded in 2015, BillShark aims to help consumers lower their monthly bills, including TV, wireless, internet, and home security. To ensure they are not overpaying for these services, consumers and businesses upload a photo of an existing bill to the BillShark app, then the BillShark team goes to work negotiating with the biller for a lower rate.

The company’s success is evidenced in the numbers. BillShark frequently saves consumers 25% or more, adding up to hundreds of dollars in savings per year. So far, the company has saved users more than $10 million; the average customer saves about $300 per bill per year. BillShark’s goal is to save users more than $2.7 billion by 2025. “Companies that save their customers both time and money always catch my attention,” said Cuban. “Billshark eliminates the stress of negotiating or cancelling a bill, so its customers can focus on more productive and long-term goals.”

Saving money for users is how BillShark makes its money. The company only charges consumers when it lowers the cost on a bill– this incentivizes the BillShark to maintain a “shark-like” motivation to negotiate a lower rate on a bill. If they can’t get a lower rate on a bill, they don’t charge the user.

BillShark also announced the One Bill, One Child program this week. The program aims to offer middle school students a better financial education to give them the tools they need to successfully manage their finances as adults. For every bill submitted to BillShark, the company pays for a child to receive an hour of financial education from Ramsey Solutions. Billshark’s goal is to educate one million children by 2025.

At FinovateFall 2017, McKean and COO Brian Keaney showcased the bill reduction service. The company started 2018 by partnering with Narmi, which integrated Billshark’s API into its digital banking platform.

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Mortgagetech Company Lender Price Receives Funding from Regions Bank

Mortgagetech Company Lender Price Receives Funding from Regions Bank
By Julie Muhn (@julieschicktanz) Posted on
Categories: Funding, Lender Price

With housing markets across the country at an all-time high, banks are paying more attention to the mortgagetech space (and maybe you should, too). And, as evidenced in its new partnership with Lender Price, Regions Bank is no exception.

Along with the partnership agreement Lender Price inked with the $124 billion-asset bank, the California-based fintech will also receive an undisclosed amount of equity funding as part of the deal. This announcement comes just days after Lender Price unveiled an integration with Ellie Mae.

For its part, Regions aims to leverage the partnership to enhance its digital lending efforts by:

  • Simplifying interactions between bankers, borrowers, and the bank
  • Sending fewer information requests to consumers
  • Integrating additional data sources for approvals and confirmations
  • Offering faster responses

The Alabama-based bank serves customers across the Southern and Midwestern U.S., and has approximately 1,500 branches and 1,900 ATMs. Logan Pichel, Head of Regions Enterprise Operations said, “This investment in Lender Price and our working agreement provides important growth capital for Lender Price, aligns our mutual interests in digital transformation and continues to move us toward the goal of making banking easier for our customers.”

The funding portion of this agreement reflects the uptick in fintech investments as a whole in the first quarter of this year, when 26 alums raised $1.32 billion. That’s quite an upward trend when compared to the $230 million raised in the first quarter of 2017.

Founded in 2015, Lender Price demoed its mortgage origination automation at FinovateSpring 2017. The company’s technology contributes to banks’ efforts to compete with digital-only mortgage originators such as Quicken Loans’ Rocket Mortgage and SoFi. In fact, Bank of America announced today the rollout of its own digital mortgage service.

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Agreement Express Lands Funding from Frontier Capital

Agreement Express Lands Funding from Frontier Capital
By Julie Muhn (@julieschicktanz) Posted on
Categories: Agreement Express, Funding

Account onboarding specialist Agreement Express received its second round of funding today. The growth equity investment comes from Frontier Capital, which pulled the funds from its $700 million Frontier Fund V closed in 2017. The amount of today’s round was undisclosed, but boosts the Canada-based company’s funding over its previous $1 million raised.

The funds are aimed to help Agreement Express accelerate growth by expanding sales and marketing efforts, hiring more employees, and bolstering technological innovation efforts. As part of the deal, Richard Maclean, co-founder and managing partner at Frontier, along with Frontier’s Managing Partner and Vice President, Dave Pandullo, will join the Agreement Express board.

In a statement, Agreement Express CEO Mike Gardner highlighted on the company’s growth since it was founded in 2001, attributing it to the company’s replacement of complexity with simplicity. “We feel the optimal time has come to take Agreement Express to the next level, and are excited to work with the talented and well-respected team at Frontier as our partner in the next phase of our journey as a growth company. We believe their experience helping transition SaaS businesses such as ours into market leaders will help us propel our innovation and enhance value to our customers in their race to digital sustainability, differentiation, and enhanced profitability, ” Gardner said.

Agreement Express helps financial services companies create and manage a consistent onboarding experience across channels, as well as leverage consumer data to create a personalized user experience. At FinovateFall 2016, the company debuted the newest version of its wealth management offering, an onboarding solution that helps advisers interact with clients in a nonintrusive, compliant manner. Among the company’s clients are National Bank of Canada, Questrade, and M&T Bank.

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WorkFusion’s $50 Million Round to Fuel Robotic Process Automation

WorkFusion’s $50 Million Round to Fuel Robotic Process Automation
By Julie Muhn (@julieschicktanz) Posted on
Categories: Funding, WorkFusion

Robotic process automation (RPA) technology is a term that’s becoming more and more common in fintech. And thanks to WorkFusion’s $50 million round announced today, it’s a trend that’s gaining even more footing.

This Series E investment was led by Hawk Equity and Declaration Partners, with contributions from previous investors Georgian Partners, iNovia Capital, and NGP Capital. WorkFusion’s total funding now stands at $118 million.

The company also announced today it has appointed former President Alex Lyashok as CEO. Lyashok will take the reins from Co-founder and former CEO, Max Yankelevich, who will transition to Chief Strategy Officer.

Hawk Equity Founder David Hawkins said that WorkFusion is a “clear leader” in leveraging intelligent automation for workforce efficiency. The company plans to use the $50 million to expand its global operations, which is essential to accommodate growing interest in RPA software. According to Lyashok, “Demand for our products grew 850% in 2017, reaffirming the power of AI to automate common business processes such as customer onboarding in banking, claims processing in insurance, or accounts payable in shared services.”

WorkFusion was founded in 2010 and is headquartered in New York City with offices in eight countries throughout Europe and Asia. At FinovateFall 2014, Yankelevich demoed how banks can leverage the company’s active learning automation technology to create workflow efficiencies. Last year, the company partnered with IBA Group to launch a Smart Application for customer support email processing.

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