Ignite Sales and FIS Team Up on Digital Engagement

Data analytics company Ignite Sales and financial services giant FIS joined forces this week. Through the partnership, Ignite Sales will make its customer engagement technology available to FIS community banking clients.

The cloud-based customer engagement and application conversion technology, Ignite Dialogue, is made available in affordable, easy-to-implement packages. Ignite adapted this technology last March to make the service– previously only accessible to larger banks– now affordable and approachable for smaller financial institutions.

“We are excited and honored to partner with the FIS team,” said George Noga, CEO of Ignite Sales. “We share a common goal of empowering banks and credit unions with technology and service that delivers a competitive differentiator in the market place.”

Ignite Dialogue helps smaller banks enhance the customer experience for their consumer and small business customers by guiding banks to discover each client’s needs and match them with products and services tailored to meet their specific financial requirements. The service comes with an IQ Analytics reporting portal that guides the bank to develop their sales capabilities across all channels. The press release reports strong success metrics, citing that banks using the technology “often see customer satisfaction scores go up by as much as 40% and an increase in customer product adoption by as much as 200%.”

Headquartered in Texas, Ignite Sales offers customer engagement solutions for a range of bank sizes. The company also offers LeadLync, which automatically reports customer engagement results and recommendations directly into Salesforce; and IQAnalytics, an on-demand cloud-based analytics solution for customer and front office insights.

At FinovateFall 2013 the company launched the Branch Profitability Dashboard that offers a visual overview of profitability and sales across branches. The dashboard also presents a gap analysis for each sale to uncover where the branch falls short. Last month, Ignite Sales won a 2018 Stevie Award for AI / Machine Learning New Product of the Year.

FIS most recently demoed at FinovateFall 2016. The company debuted its Cardless Cash solution that provides a fast, secure options for sending and picking up cash at any ATM. Headquartered in Florida, FIS serves more than 20,000 clients in more than 130 countries.

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FIS to Manage Lease Portfolio for CNH Industrial Capital America

CNH Industrial Capital America (CNH), the captive finance company for capital goods provider CNH Industrial America, has selected FIS’s asset finance solution for managing its commercial contract and lease portfolio, reports Antony Peyton of Banking Technology (Finovate’s sister publication).

According to FIS, CNH was looking to consolidate management of its disparate commercial contract and lease portfolios on a single integrated platform.

Brett Davis, president, CNH Industrial Capital America, said the solution provides a “new level of configuration, automation and advanced integration capabilities for managing our business.”

By selecting the solution, CNH will get an integrated view of customer and dealer information, “enhancing its decision-making while simplifying accounting and tax reporting, managing regulatory compliance and reducing costs.”

At FinovateFall 2016, FIS demonstrated how it was extending Cardless Cash solution to enable mobile banking customers to pre-order funds and withdraw cash at participating banks and ATMs in more than 70,000 location in the U.S.

In March, FIS was recognized for Best In-Class Wealth Management Outsourcing in the 2018 Family Wealth Report Awards. The company also picked up 15 Stevie Awards in the 2018 American Business Awards for Sales & Customer Service last month,

With more than 20,000 clients in more than 130 countries, FIS is a global financial services technology company with more than 57,000 employed around the world. The company is headquartered in Jacksonville, Florida, and was founded in 1968.

Categories: FIS

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