This post is part of our live coverage of FinovateFall 2014.
NICE Systems showed off its Real Time Authentication:
“Real-Time Authentication strengthens and streamlines the authentication process by utilizing voice biometrics to authenticate customers in real time during their conversation with an agent.With Real-Time Authentication, contact centers can:
- Securely authenticate customers in real time with no customer effort
- Expedite time to service and free up more time for revenue generating activities
- Passively enroll the vast majority of their customers seamlessly
- Improve fraud protection on all enrolled accounts”
Presenting: Matthew Storm, Director, Innovation & Solutions and Jade Kahn, Solutions Marketing Manager
Product Launch: September 2013
Metrics: $945M NICE revenues (2013) & 3,700 total employees
Product distribution strategy: Direct to Business (B2B)